Privacy Policy
Introduction
Lens & Diagnosis ("we," "us," "our," or "the Studio") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at akhalsignature.com and interact with our services as a diagnostic-first fashion photography studio.
We are based in Alexandria, Egypt, and operate under applicable Egyptian data protection principles. Please read this policy carefully. If you do not agree with our practices, please do not use our website or services.
Information We Collect
We collect information in several ways to better serve fashion brands and editorial teams seeking to clarify their visual identity through our studio services.
Contact and Inquiry Information
When you contact us via email, phone, or through inquiry forms on our website, we collect your name, email address, phone number, company or brand name, and the details of your creative inquiry or project brief. This information helps us understand your visual identity challenges and respond with tailored diagnostic guidance.
Website Usage Information
We may automatically collect certain information about your device and how you interact with our website, including:
- IP address and browser type
- Pages visited and time spent on each page
- Referral source and navigation patterns
- Device type and operating system
- General geographic location (city/country level)
This information is collected through standard web server logs and may include the use of analytics tools to help us understand how visitors engage with our portfolio and diagnostic content.
Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site performance. These may include:
- Session cookies (temporary, deleted when you close your browser)
- Persistent cookies (remain on your device for a set period)
- Analytics cookies (to measure website traffic and user behavior)
Most web browsers allow you to control cookies through their settings. You may refuse cookies or delete them, though this may limit certain website features.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to your inquiries, provide diagnostic consultations, and deliver photography studio services tailored to your visual identity needs.
- Communication: To send you project updates, session confirmations, portfolio examples, and follow-up guidance related to your creative challenges.
- Website Improvement: To analyze how you use our website, understand which diagnostic sections and portfolio examples resonate most, and refine our content and user experience.
- Marketing and Outreach: To share relevant case studies, before-and-after examples, and studio capabilities with fashion brands and editorial teams who may benefit from our diagnostic approach (only if you have opted in or expressed interest).
- Legal Compliance: To comply with applicable laws, regulations, and legitimate business purposes in Egypt and internationally.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in limited circumstances:
Service Providers
We may share information with trusted service providers who assist us in operating our website, conducting our business, or servicing you. These may include hosting providers, email service providers, and analytics platforms. Such providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your data.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Portfolio and Case Studies
With your explicit consent, we may feature your project as a case study or before-and-after portfolio example on our website and marketing materials. We will always seek your permission before using your work or brand name in this way, and you may request anonymity or removal at any time.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including service delivery, legal compliance, and legitimate business interests. Specifically:
- Contact and inquiry information is retained for the duration of our business relationship and for a reasonable period thereafter to handle follow-up inquiries and maintain project records.
- Website usage and analytics data is typically retained for 12 months or as required by our analytics service providers.
- Cookies are retained according to their expiration settings (session cookies are deleted upon browser closure; persistent cookies may remain for up to 2 years).
You may request deletion of your personal information at any time, subject to legal obligations to retain certain records.
Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request deletion of your personal information, subject to legal retention requirements.
- Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Cookie Control: You may manage cookie preferences through your browser settings or opt-out tools provided on our website.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials you use on our website.
Third-Party Links
Our website may contain links to third-party websites and services that are not operated by Lens & Diagnosis. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Lens & Diagnosis is based in Alexandria, Egypt. Your information may be processed and stored in Egypt or transferred to other countries where our service providers operate. By using our website and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We will take appropriate measures to ensure that any international transfers comply with applicable privacy principles.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:
Lens & Diagnosis
Alexandria, Egypt
Email: hello@akhalsignature.com
Phone: +20 10 5200 3274
We will respond to your inquiry within 14 business days.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date below and, if appropriate, by sending you an email or displaying a prominent notice on our website. Your continued use of our website and services following any changes constitutes your acceptance of the updated Privacy Policy.